Shipping & Returns

Where We Ship

Shroomspace ships to addresses across Canada.

At this time, orders placed through shroomspace.co are intended for delivery within Canada. Some remote or rural destinations may require additional delivery time.

Processing & Delivery

Orders are typically processed within 2–3 business days. Business days do not include weekends or statutory holidays.

Delivery times vary depending on your location and the shipping service available for your order. Any delivery timeframe shown at checkout or provided after your order is placed is an estimate rather than a guaranteed delivery date.

Delivery may take longer during holidays, periods of high order volume, severe weather, carrier disruptions, or for remote destinations.

Shipping Costs

Available shipping options and any applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

Any promotion offering free or discounted shipping is subject to the conditions stated with that promotion.

Tracking Your Order

When tracking is available, you will receive shipping information after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a standard return, products must be unopened, unused, and in their original condition and packaging.

Before sending anything back, please contact us with your order number and the item you would like to return. We’ll provide instructions for the next step.

Please do not send products back without first contacting us.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once an eligible return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

For health, hygiene, and product-integrity reasons, opened or used products are generally not eligible for a standard return or refund unless the product is defective or there is another issue with the order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right.

Include your order number, a description of the issue, and clear photos of the product and packaging where applicable. This helps us assess the problem quickly.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the expected delivery window, contact us and we’ll help you determine the next step with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with other members of your household, and with neighbours where appropriate.

If the package still cannot be located, contact us with your order number and we’ll review the situation.

Order Changes & Cancellations

Need to change an address or cancel an order? Contact us as soon as possible after placing your order.

We’ll do our best to accommodate your request, but once an order has entered processing or has been shipped, we may no longer be able to change or cancel it.