Frequently Asked Questions

Shroomspace offers a range of products across categories including dried mushrooms, capsules, chocolate, extracts, and gummies. Visit our shop to see what’s currently available.

Each product page contains information specific to that product. Please review the product description and any directions or information provided on the packaging before use.

No. Information provided by Shroomspace is for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

If you have questions about whether a product is appropriate for you, speak with a qualified healthcare professional.

Once your order has been successfully placed, you should receive an order confirmation at the email address you provided during checkout.

If you don’t see it, check your spam or junk folder. If it’s still missing, contact us and include the name and email address used for your order.

Contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered processing or has shipped, we may no longer be able to change or cancel it.

Online payments are processed securely through Stripe. Shroomspace does not store your complete payment card details on its own systems.

Shroomspace currently ships to addresses throughout Canada.

Orders are typically processed within 2–3 business days. Business days do not include weekends or statutory holidays.

Delivery time after shipment varies depending on your location and the shipping service available for your order.

When tracking is available, you’ll receive shipping information after your order has been dispatched.

If your order is still in transit beyond the expected delivery window, contact us and we’ll help you determine the next step with the carrier.

If tracking shows the package as delivered but you can’t locate it, first check around the delivery location, with other members of your household, and with neighbours where appropriate. If it’s still missing, contact us with your order number.

Eligible returns may be requested within 30 days of delivery. For a standard return, products must be unopened, unused, and in their original condition and packaging.

Please contact us before sending anything back so we can provide return instructions.

For health, hygiene, and product-integrity reasons, opened or used products are generally not eligible for a standard return or refund unless the product is defective or there is another issue with the order.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless required by applicable law.

Contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging where applicable.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

No. You can contact us through our website whether or not you have a Shroomspace account.

Head to our Contact Us page and send us a message. If your question is about an existing order, include your order number so we can help more efficiently.