Privacy Policy
What we collect, why we collect it, and how your information is handled when you visit or shop at Shroomspace.
Shroomspace respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, or otherwise interact with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
When you use our website or place an order, we may collect information you provide directly to us, including:
- Your name
- Billing and shipping addresses
- Email address
- Phone number
- Account information, if you create an account
- Order details and purchase history
- Information you provide when contacting us
We may also automatically collect certain technical and usage information when you visit our website, such as:
- IP address
- Browser and device information
- Pages viewed and interactions with the website
- Referring pages or websites
- Cookie and similar technology data
- Information about how you use and navigate the website
How We Use Your Information
We use personal information as necessary to operate our online store and provide our services. This may include:
- Processing and fulfilling orders
- Processing payments
- Managing customer accounts
- Communicating with you about your orders or requests
- Providing customer support
- Maintaining the security and functionality of our website
- Detecting or preventing fraud and misuse
- Understanding how visitors use our website and improving its performance
- Meeting applicable legal, tax, accounting and regulatory requirements
We do not sell your personal information.
Payments
Our online store is powered by WooCommerce and payments are processed using Stripe.
When you make a purchase, information necessary to process your payment is transmitted to Stripe. Shroomspace does not store your complete credit or debit card details on its own servers.
Stripe processes personal information according to its own privacy practices and security requirements.
Analytics and Website Measurement
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This may include information about pages visited, interactions with the website, device and browser characteristics, approximate geographic information and traffic sources.
We also use Google Tag Manager (GTM) to manage and deploy website tags. Google Tag Manager itself is a tag-management system; the information collected depends on the services and tags implemented through it.
Where required, analytics and other non-essential tracking technologies are activated according to your cookie consent choices.
WooCommerce and Online Orders
Our website uses WooCommerce to operate our online store. When you place an order, we collect information necessary to process and fulfil your purchase, such as your name, contact information, billing and shipping addresses, order details and payment-related information.
We retain order information for as long as reasonably necessary for customer service, accounting, tax, legal, fraud-prevention and other legitimate business purposes.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, security and business requirements.
Retention periods may differ depending on the type of information and the reason it was collected.
Your Privacy Choices and Rights
Depending on where you live and applicable privacy laws, you may have rights relating to your personal information. These may include the right to request access to or correction of personal information we hold about you and, in certain circumstances, request its deletion.
You may also change your choices regarding optional cookies through the cookie consent controls available on our website.
We may need to verify your identity before completing certain requests.
Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Services
Our website relies on third-party services, including WooCommerce, Stripe and Google services.
These providers may process information in accordance with their own privacy policies and may process or store information outside your province, territory or country. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Need to get in touch?
If you have questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy-related request, please contact us.